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Lume

Lume

lumedeodorant.com
What is your customer experience with Lume?

Lume Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lume has 1.7 star rating based on 607 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Lume to a friend or colleague.

  • Rating Distribution
  • Pros: Great product, Good product, Never received.
    Cons: Poor customer service, Customer service is awful, Customer service is non existant.

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Media from reviews

Lume - Dissatisfied customer !!!' product doesn’t work at all
Lume - Customer serviceLume - Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s...Lume deodorant staining clothingLume deodorant staining clothing - Image 2Lume - I was sent the wrong productLume - Defective solid deodorant
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Top Lume Reviews

Positive Review

"You keep on sending me stuff that I did not order.. please to stop"

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I just don't need any more, thanks. So please, unsubscribe me. I just wanted to try it once. It's really good. I told my family and friends about it. The wash...

Critical Review

"Lume lack of customer service."

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I have been ordering Lume products for years without any problems. I love their products! That being said; everything was fine until I had an issue with one of...

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Aleksei Vhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Butler, Pennsylvania

Lume lack of customer service.

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I have been ordering Lume products for years without any problems. I love their products!

That being said; everything was fine until I had an issue with one of my orders. No customer service reps! EVERY company should have a real person to talk to should an issue arise.

Lume does not. It was very hard to leave a message and/or chat to describe problem!!!

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Resolved
Zissel Ric

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sao Paulo, Sao Paulo

Resolved: Cancel subscription

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Updated by user Apr 01, 2025

Company fixed the issue and I have been provided with apology. They canceled my subscription

Original review Mar 17, 2025

Cant reach a live body, I emailed last week to cancel my subscription ( that I didnt even know I had) I have tried calling and then today I received three more sticks of LUME deodorant. I now have four unopened boxes with three sticks in each and four new in the bath not including the one my wife and I are using. I guess Im going to have to call PayPal and tell them not to process any more orders.

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User's recommendation: By at Walmart or you will be put on a subscription list that never seems to end.

Younes Jvh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Dissatisfied customer !!!' product doesn’t work at all

Lume - Dissatisfied customer !!!' product doesn’t work at all
Contains 1 confidential file for company representatives

all the claims that Lumi makes regarding their product is false!! I have used Schmidt deodorant and many other aluminum free deodorant that work way better than this product. I will never buy this product again, absolute false advertising most of my friends in the Yoga community feel the same way!!!

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User's recommendation: DO NOT BUY LUMI. TRY SCHMITT OR HUMBLE DEOTORANT

Gwynn Jib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Iowa, Louisiana

Satisfied

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I received the faulty spray deodorant. The button was jammed and only streams of liquid came out.

I am getting a replacement, and it has already been shipped. Thank you!

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Jo T Reh

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Verified Reviewer
| map-marker Clanton, Alabama

The can I purchased spewed the entire contents out the third time I used it. I have had no luck getting to anyone. I tried the help center and they wanted me to pay to use it I will just throw the ca.

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It didnt work. I liked it but too expensive to go down the drain! I liked the way it smelled and worked but its too hard to get anything done.

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User's recommendation: Do I buy their products.

Patricia D Yjh

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Verified Reviewer

I did not receive my package that's why I'm reaching out to you

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I did not receive my package. What more detail do you want? Nobody is trying to reach out to me!

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Preferred solution: Deliver product or service ordered

Brittany J Iix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Horrible smell and caused me to get a yest rash

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I bought the product; it smelled so horrible that it was worse than B.O. smell and also caused me to get a yeast infection under my breasts, etc.

I also let my mother-in-law and 16-year-old daughter try it too. They agreed and made me trash it immediately. It was thick and funky too.

I don't recommend this ever to anyone. Worse than 0 stars.

View full review
Loss:
$50
Cons:
  • Gunky
  • Sticky
  • Yest invite

Preferred solution: Full refund

User's recommendation: Do not buy lume deodorant

Melina T Vkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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You cannot get any help. Inc.

Canceled orders, and they are still sending the order. Only text they have the wrong address, even though I updated it.

View full review
Loss:
$32

Preferred solution: Full refund

User's recommendation: Stay Away

Tracy J Efc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jamestown, New York

Took my money and not even a confirmation email!

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Ok so I was hesitant to spend $40 on deodorant in the first place but I pulled the trigger and even subscribed to their auto replenishment program. This was 2 days ago.

Since then my credit card has been charged, theyre sent several selling emails but NO CONFIRMATION EMAIL.The website wont let me login I have no record of my purchase except for my credit card statement and they dont answer the phone. Pissed off customer right here!

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User's recommendation: Be aware- Lume has ZERO customer service. No idea about their products but so far I am EXTREMELY frustrated and if I ever receive my FOURTY DOLLARS worth of deodorant, I’ll be canceling whatever auto replenishment option I opted in for. SO FRUSTRATING!

Anonymous
map-marker Chicago, Illinois

Because I cannot talk to a live person

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I recently had an order and one of my products. The deodorant spray can it wouldnt spray so I wanted to talk to someone to see if I can get a replacement. Because I like Lume products, and I really dont want to cancel my subscription so if someone can help me with that, itll be great thank you.

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Donalda Zzl

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Verified Reviewer
| map-marker Brookfield, Wisconsin

I like your product. But i was to stop having it sent automatically to me please cancel the for me.

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I'm having a problem, I'm receiving lume products without ordering anything. For some reason I keep getting orders sent to me.

I don't need any products now at this time. If for some reason I'm on a reordering ever 3 months I don't want that I want to cancel any up coming orders.

Please remove me from any reordering every several months. Renée Gorton

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Jaray Bge

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Verified Reviewer
| map-marker Oxon Hill, Maryland

Have not received product

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I didn't receive an email confirmation 3 days after placing my order. I spoke with a representative that informed me my email was incorrect in the system.

Once that was fixed, I received the confirmation and delivery date. That was on February 13.

Today is the 18th and I have been tracking my package almost a week now and it says delivery next day. I would like to receive the product or receive a refund.

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Peg C Xfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel subscription

I no longer need Lume deodorant. Please cancel my subscription.

Thank you. This company has great products, and I highly recommend them!

View full review
Pros:
  • Works great

Preferred solution: I would like to cancel my subscription.

User's recommendation: Do not hesitate to purchase

Linda M Tlk

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Verified Reviewer

Defective product

The sprayer is defective on both cans. I would like to know what the problem is and would like to return the product.

I purchased it from Amazon, and they will not accept a return for health reasons.

Please advise. Regardless of where the item was purchased, it should meet proper standards, and this product does not.

View full review
Loss:
$30
Pros:
  • Cream is a great product
Cons:
  • Spray cans spray a liquid stream which drips

Preferred solution: Full refund

User's recommendation: Do not purchase the spray deodorant as the nozzle spray comes out as a liquid stream.

Jaray Bge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxon Hill, Maryland

I have placed my order February 11. Each day I check the tracking it gives delivery the following day. This has been for a week. I didn't receive an email confirmationuntil 3 days later.

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I have checked the tracking since Feb. 13 and it gives delivery for the following day.

Today is the 18 and I'm still getting the next day delivery. I would like to receive the products or a refund.

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Ellen M Qkn

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Verified Reviewer

Charge to my acct

Charge on my account I did not order. The date is March 17.

I did not make this order! I would like a refund!

View full review
Loss:
$27

Preferred solution: Full refund

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