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Lume

Lume

lumedeodorant.com
What is your customer experience with Lume?

Lume Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lume has 1.7 star rating based on 612 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Lume to a friend or colleague.

  • Rating Distribution
  • Pros: Great product, Good product, Never received.
    Cons: Poor customer service, Customer service is awful, Customer service is non existant.

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Media from reviews

Lume - Dissatisfied customer !!!' product doesn’t work at all
Lume - Customer serviceLume - Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s...Lume deodorant staining clothingLume deodorant staining clothing - Image 2Lume - I was sent the wrong productLume - Defective solid deodorant
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Top Lume Reviews

Positive Review

"Product issue"

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Good afternoon, I purchased the Lume body spray and initially loved it. However, the spray nozzle on both of them stopped functioning, and I am left with...

Critical Review

"Wrong order I was sent the wrong order"

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Y'all sent me the wrong order yesterday. It's the order I already had, and I had a new order, and it didn't come. I'm trying to figure out what's going on and...

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Angela D Dej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change my address on my order

Could allow you to go back and make changes if something was put in wrong. You don't have that option.

View full review
Loss:
$37

Preferred solution: Full refund

Shiro Tvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bridgeport, Connecticut

Spray bottle doesn’t work

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I just purchased two bottles of spray deodorant and I cannot get the spray to work. It looks like its sealed somehow but no matter what I do.

I cant break the seal.

I cant get it to work. I cant push the button down porch to spray Ive had other people look at it also so I dont know whether theres a trick to this that I dont know, but Id like to find out thank you.

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User's recommendation: Only get the cream

Yolanda N Xos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong order I was sent the wrong order

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Y'all sent me the wrong order yesterday. It's the order I already had, and I had a new order, and it didn't come. I'm trying to figure out what's going on and how we need to rectify this.

View full review
Loss:
$88

Preferred solution: Full refund

Jayne S Qec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product issue

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Good afternoon,

I purchased the Lume body spray and initially loved it. However, the spray nozzle on both of them stopped functioning, and I am left with half bottles. I probably won't order them again because of that, even though I loved the smell.

View full review
Loss:
$25
Pros:
  • Great effective product
Cons:
  • Spray cans spray a liquid stream which drips
  • And nozzle malfunctions

Preferred solution: Full refund

User's recommendation: arrange for returns if the product doesn't work

Robbie N Ipg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Because I place a order and not received it but y'all have took my money

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I am waiting on my order to be sent I have never had a problem with Lume before yall have took my money but no product

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Aleksei Vhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Butler, Pennsylvania

Lume lack of customer service.

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I have been ordering Lume products for years without any problems. I love their products!

That being said; everything was fine until I had an issue with one of my orders. No customer service reps! EVERY company should have a real person to talk to should an issue arise.

Lume does not. It was very hard to leave a message and/or chat to describe problem!!!

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Resolved
Zissel Ric

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Verified Reviewer
| map-marker Sao Paulo, Sao Paulo

Resolved: Cancel subscription

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Updated by user Apr 01, 2025

Company fixed the issue and I have been provided with apology. They canceled my subscription

Original review Mar 17, 2025

Cant reach a live body, I emailed last week to cancel my subscription ( that I didnt even know I had) I have tried calling and then today I received three more sticks of LUME deodorant. I now have four unopened boxes with three sticks in each and four new in the bath not including the one my wife and I are using. I guess Im going to have to call PayPal and tell them not to process any more orders.

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User's recommendation: By at Walmart or you will be put on a subscription list that never seems to end.

Frenchie Bub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colfax, Louisiana

Membership was canceled and received box anyway.

I received a box today. I have not opened it and I would love to return it if you could please help me to do that.

Perhaps sending me a postage free return label and make sure that I dont receive any more boxes because I canceled my membership two months ago approximately And please credit my credit card that was charged.

If you need to contact me my phone number is 318-623-****. My email is LYDIACORTELLO66@***.com.

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Younes Jvh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Dissatisfied customer !!!' product doesn’t work at all

Lume - Dissatisfied customer !!!' product doesn’t work at all
Contains 1 confidential file for company representatives

all the claims that Lumi makes regarding their product is false!! I have used Schmidt deodorant and many other aluminum free deodorant that work way better than this product. I will never buy this product again, absolute false advertising most of my friends in the Yoga community feel the same way!!!

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User's recommendation: DO NOT BUY LUMI. TRY SCHMITT OR HUMBLE DEOTORANT

Dana F Emn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aalten, Gelderland

Problem

The spray caps kept spraying. Ruined a whole bottle of deodorant spray!

Can't get a hold of customer service through calling and also emailing! Terrible customer service!!!

View full review
Loss:
$60
Pros:
  • Lavender smells good
Cons:
  • Orange smells terrible and spray cap sticks and is cheap

Preferred solution: Full refund

User's recommendation: Don’t buy!!!

Gwynn Jib

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Verified Reviewer
| map-marker Iowa, Louisiana

Satisfied

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I received the faulty spray deodorant. The button was jammed and only streams of liquid came out.

I am getting a replacement, and it has already been shipped. Thank you!

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Anonymous
map-marker Phoenix, Arizona

I just wanted to tell you mechanism didn’t work after one spray and does this keep your under arms dry. You make people go through hoops without satisfaction, and you’re only interested in my credit

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At the end, the only thing you wanted me to do was a 30 minute consultation for what . Twice you asked me for my credit card number and there was no way I was going to give it to you.

I felt like I was being scammed and if you want information you have to pay for it.

ive never been through this with any other company. I would never recommend your product because customer service made me go to ***

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Jo T Reh

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Verified Reviewer
| map-marker Clanton, Alabama

The can I purchased spewed the entire contents out the third time I used it. I have had no luck getting to anyone. I tried the help center and they wanted me to pay to use it I will just throw the ca.

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It didnt work. I liked it but too expensive to go down the drain! I liked the way it smelled and worked but its too hard to get anything done.

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User's recommendation: Do I buy their products.

Patricia D Yjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not receive my package that's why I'm reaching out to you

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I did not receive my package. What more detail do you want? Nobody is trying to reach out to me!

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Preferred solution: Deliver product or service ordered

Brittany J Iix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Horrible smell and caused me to get a yest rash

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I bought the product; it smelled so horrible that it was worse than B.O. smell and also caused me to get a yeast infection under my breasts, etc.

I also let my mother-in-law and 16-year-old daughter try it too. They agreed and made me trash it immediately. It was thick and funky too.

I don't recommend this ever to anyone. Worse than 0 stars.

View full review
Loss:
$50
Cons:
  • Gunky
  • Smells horrible
  • Yest invite

Preferred solution: Full refund

User's recommendation: Do not buy lume deodorant

Melina T Vkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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You cannot get any help. Inc.

Canceled orders, and they are still sending the order. Only text they have the wrong address, even though I updated it.

View full review
Loss:
$32

Preferred solution: Full refund

User's recommendation: Stay Away

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