Lume
Lume Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lume has 1.8 star rating based on 639 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lume to a friend or colleague.
- Rating Distribution
Pros: Great product, Good product, Never received.
Cons: Poor customer service, Customer service is awful, Customer service is non existant.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lume has 1.8 star rating based on 639 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Lume to a friend or colleague.
- Rating Distribution
Pros: Great product, Good product, Never received.
Cons: Poor customer service, Customer service is awful, Customer service is non existant.Recent recommendations regarding this business are as follows: "Avoid spray deodorant product", "Not worth it at all!", "It said I was pissed, but I’m not I know the actions happen. Could you please replace what you sent to me being that it is ruined I don’t know what happened to it. Could you please call me? Thank you", "Don’t buy from a company with impossible ways to communicate", "Deodorant is great. The spray cans malfunction.".
Most users ask Lume for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lume Reviews
"Stop my perscription"
Can't afford it. I don't feel that it lasts as long as she hypes it to be. Too expensive and I have never used the extra items that come with the order. It's...
"Did not receive product."
Have not received product, nor gotten any money back. Haven't heard anything from them. Would like to either get my product I ordered or get my money back....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not receive product.
Have not received product, nor gotten any money back. Haven't heard anything from them.
Would like to either get my product I ordered or get my money back. There is no number for me to contact them. I don't know how to contact them online. I'm done.
Why does this have to be 100 symbols long? I don't understand.
I sated my complaint. That should be good enough.
User's recommendation: Don't use this company. They take your money but don't send you the product you ordered.
Port Charlotte, Florida
Problems with making orders EASY!
Cannot get verification code sent to my phone to complete my purchase! My phone number is correct as far as I can tell. This happens each time I order, and I have to check out as guest!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage damage product
Theres nowhere we could call you guys. This is unbelievable really really unbelievable.
OK I already sent you the pictures. I already sent you the order number OK and this keeps on going on with these spray tops OK the ones that you sent me that *** again are three bottles that you sent me from the last time come on please you know do something about the straight pot. I dont want you to Send me or give me a refund.
I want the three bottles again 646725****BALINDA 1126@***.com please send me a prepaid label so that way I can send it back to you. Dont send it to me through the email because I do not have a printer if you want those spray bottles back and you dont believe me.
Chicago, Illinois
Can’t cancel subscription
I have been reaching out for a year to cancel my subscription and no in returns my calls no one cancels the subscription and there is no contact number!!! My bank wont cancel the payments and I never receive the products!!!
- No customer service keep charging my bank
- Never receive orders
Preferred solution: Full refund
User's recommendation: Not worth it at all!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get 4 cans to spray
Call cant be completed even though it was direct through your customer service site. I bought 8 cans the first four are impossible to get spray out.
The. First 2 original ones I bought several months ago worked fine.
None of these four are working. I hate to open the next 4 to be further disappointed
User's recommendation: Don’t buy from a company with impossible ways to communicate
Danville, Illinois
Faulty spray cans
My spray cans did not work The product turned to foam and emptied the cans.
I contacted Lume a while back, I never got a response.
User's recommendation: Deodorant is great. The spray cans malfunction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
I did not receive my order. It was billed to my credit card on 11-10-2025. My phone was broken, so I couldn't get the email.
Preferred solution: Deliver product or service ordered
Gibsonia, Pennsylvania
Stop my perscription
Can't afford it. I don't feel that it lasts as long as she hypes it to be.
Too expensive and I have never used the extra items that come with the order. It's easier to go to a store and buy 1 deodorant, save money.
Should I continue to say, I don't want any more Lume, so please stop the order? I just received one last week and I want it to be the last.
- To expensive
Preferred solution: Stop sending it0
Tucson, Arizona
Spray can doesn’t spray
To do better—actually answer the phone—and with a live customer service representative. Don't just have a recorded voice that cuts off, then the line goes silent.
I requested a callback and left my name and number, but don't know if that was actually recorded.
Very frustrating! Very poor way to have customer service since there doesn't appear to have been any actual service.
- Spray bottles are defective does not spray
- No telephone contact with live customer support
Preferred solution: Someone to tell me how to make can spray. Replacement with a can that works (soft powder). A call back from a live representative. Can’t find receipt so I don’t know cost - purchased from Walmart online as I am disabled and housebound.
User's recommendation: Avoid spray deodorant product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerErrant charge
I couldn't connect with anyone. I have a charge on my account. I haven't ordered anything from Lumi for months.
Preferred solution: Full refund
Flint, Michigan
Spray bottle stopped working half way thru using it. I am not supplying my credit card just to talk to customer service
I called but I'm not supplying a credit card just to get a phone call from lume I purchased the product from meijers in birch run And I'll just not buy the spray again
When I called they wanted credit card to talk to someone
Im not doing that
Ill just use the other stick type
And Ill write a bad review for the whole body spray.
Preferred solution: Get to customer service for advice
User's recommendation: Do not buy the large spray lume deodorant it does not spray well and stops spraying before bottle is empty What a waste of money
Las Vegas, Nevada
Faulty sprayer on the whole body spray
I've purchased Lume at CVS and Walmart. Each time, the sprayer on the whole body dep stopped working.
In the first purchase, it stopped working the second day. The second purchase stopped working halfway.
My sister had the same experience. My Pamela.
User's recommendation: Check sprayer
East Liverpool, Ohio
I don’t have a review right now until we solve the problem
Had a problem with a delivery order of the Lumi. It was runny liquid and the spray bottles were ready when they sprayed out. Could you call me?
User's recommendation: It said I was pissed, but I’m not I know the actions happen. Could you please replace what you sent to me being that it is ruined I don’t know what happened to it. Could you please call me? Thank you
Granger, Indiana
I have been trying to place an order for 3 days with no success…….
I have tried placing an order and I cant get it completed .
My cart keeps getting removed . I have been trying for 3 days to complete my order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with spray product
Spray mechanism doesn't work. I have 2 full bottles of body deodorant. This is the first time this has happened.
- Great effective product
- Spray bottles are defective
Preferred solution: 2 spray bottles that work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefected order
I've already sent a lengthy email.and I will not repeat again in this manner. I need a call to speak with a live agent immediately.
I actually love your products however after this experience I have legitimate concerns.
If no callback received within 24hrs CST I will escalate higher. Holly Gordon 773.732.0264
Preferred solution: Replacement of defected items two cans (large size) feminine spray cans
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I have had the exact same experience....twice! The spray got all over!!
Lume is expensive and the spray obviously doesn't work correctly.
n I want my money back for 2 canisters I purchased at Walmart. JUDEMURRAY104@***.COM