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Lume

Lume

lumedeodorant.com
What is your customer experience with Lume?

Lume Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lume has 1.7 star rating based on 599 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Lume to a friend or colleague.

  • Rating Distribution
  • Pros: Great product, Good product, Never received.
    Cons: Poor customer service, Customer service is awful, Customer service is non existant.

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Media from reviews

Lume - Dissatisfied customer !!!' product doesn’t work at all
Lume - Customer serviceLume - Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s...Lume deodorant staining clothingLume deodorant staining clothing - Image 2Lume - I was sent the wrong productLume - Defective solid deodorant
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Tracy J Efc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jamestown, New York

Took my money and not even a confirmation email!

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Ok so I was hesitant to spend $40 on deodorant in the first place but I pulled the trigger and even subscribed to their auto replenishment program. This was 2 days ago.

Since then my credit card has been charged, theyre sent several selling emails but NO CONFIRMATION EMAIL.The website wont let me login I have no record of my purchase except for my credit card statement and they dont answer the phone. Pissed off customer right here!

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User's recommendation: Be aware- Lume has ZERO customer service. No idea about their products but so far I am EXTREMELY frustrated and if I ever receive my FOURTY DOLLARS worth of deodorant, I’ll be canceling whatever auto replenishment option I opted in for. SO FRUSTRATING!

Younes Jvh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Dissatisfied customer !!!' product doesn’t work at all

Lume - Dissatisfied customer !!!' product doesn’t work at all
Contains 1 confidential file for company representatives

all the claims that Lumi makes regarding their product is false!! I have used Schmidt deodorant and many other aluminum free deodorant that work way better than this product. I will never buy this product again, absolute false advertising most of my friends in the Yoga community feel the same way!!!

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User's recommendation: DO NOT BUY LUMI. TRY SCHMITT OR HUMBLE DEOTORANT

Zissel Ric

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sao Paulo, Sao Paulo

Cancel subscription

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Cant reach a live body, I emailed last week to cancel my subscription ( that I didnt even know I had) I have tried calling and then today I received three more sticks of LUME deodorant. I now have four unopened boxes with three sticks in each and four new in the bath not including the one my wife and I are using. I guess Im going to have to call PayPal and tell them not to process any more orders.

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User's recommendation: By at Walmart or you will be put on a subscription list that never seems to end.

Jaray Bge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxon Hill, Maryland

Have not received product

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I didn't receive an email confirmation 3 days after placing my order. I spoke with a representative that informed me my email was incorrect in the system.

Once that was fixed, I received the confirmation and delivery date. That was on February 13.

Today is the 18th and I have been tracking my package almost a week now and it says delivery next day. I would like to receive the product or receive a refund.

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Linda M Tlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

The sprayer is defective on both cans. I would like to know what the problem is and would like to return the product.

I purchased it from Amazon, and they will not accept a return for health reasons.

Please advise. Regardless of where the item was purchased, it should meet proper standards, and this product does not.

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Loss:
$30
Pros:
  • Cream is a great product
Cons:
  • Spray cans spray a liquid stream which drips

Preferred solution: Full refund

User's recommendation: Do not purchase the spray deodorant as the nozzle spray comes out as a liquid stream.

Jaray Bge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxon Hill, Maryland

I have placed my order February 11. Each day I check the tracking it gives delivery the following day. This has been for a week. I didn't receive an email confirmationuntil 3 days later.

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I have checked the tracking since Feb. 13 and it gives delivery for the following day.

Today is the 18 and I'm still getting the next day delivery. I would like to receive the products or a refund.

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Raysean Owr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have to stop my lume I have to much

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This is Judy L Bell my email is eaglelady1@***.com 93 green Barn rd Hudson Falls New york 12839 I don't want any more lume please I'm not angry I am asking to not send any more lume products yet until March or April Thank you Judy L Bell 1 51* *** **** I love your lume I have to much please call me

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Linda L H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need asdistance

Hello, I need to talk to somebody. The box I received does not have a good scent. Please advise me on what I can do because it doesn't work for me.

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Loss:
$20

Preferred solution: Full refund

Edward A Wzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hephzibah, Georgia

Order top is off all of cream all in box

Contents of the box were loose, tops were off of the deodorant, cream all over the box, and there was nothing left in two.

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Tara M Dmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Scam.......

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Can't cancel my shipment. The system sucks.

The customer service line is a fake number. Need I say more? I think this about explains it all.

Do you want me to keep typing? Okay...you just suck!

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Loss:
$14
Pros:
  • Good product
Cons:
  • Lousy system fake phone number cant make changes to subscription

Preferred solution: Full refund

User's recommendation: Don't subscribe

Patrica R Twh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

Lume - Customer service

Need to change deodorant to anti-perspirant deodorant, toasted coconut. Please call me as soon as possible to change this product.

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Loss:
$100

Preferred solution: Full refund

1 comment
Guest

Hi Patricia, We would be happy to provide assistance. Could you please reach out to our customer service team at support@***.com ~Team Lume

Cleveland Ctf
map-marker National City, California

Poor service dishonest

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Told Representative when I went to check out it immediately took payment off my card from previous order I charged my mind so I was not going to purchase their product. They do not tell you it takes forever for you to receive it. The service is extremely poor.

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User's recommendation: Do not purchase this product poor. customer service

Tracy K Rnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s 72 hour odor control however it didn’t make it through the first 24 hours!

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Lume - Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s...

So far, I have had to leave a message. There is no customer service support team to assist with issues such as mine, and considering how expensive deodorant is, you should be able to talk with a live agent to resolve any issues concerning the product. They need to add a customer service support team that is able to assist the customer whenever someone has an issue and needs to call, as I have had to do with no resolution as of yet.

View full review
Loss:
$15
Pros:
  • Some products actually work
Cons:
  • Toaster coconut deodorant did not work 72 hours or 24 hours

Preferred solution: Full refund

User's recommendation: Don’t believe everything you read

Marlina Jsd
map-marker Springfield, Missouri

Texting time

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Online is useless. Customer service was texting.

I was happy with how quick they responded. I wish they would let you speak with a representative.

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Anonymous
map-marker Lititz, Pennsylvania

Problem with lume spray

I purchased $86. Worth of Lume products.

With that purchase I thought I would try the spray. But after maybe 5 to 6 uses, the spray stopped working. I cant figure out what would have happened.

I like Lume products but not happy about this issue. I purchased 2 cans of it so anticipating the same problem with the second one.

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Renee D Swu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You keep on sending me stuff that I did not order.. please to stop

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I just don't need any more, thanks. So please, unsubscribe me.

I just wanted to try it once. It's really good. I told my family and friends about it.

The wash works well, I really like it, but just don't have the money to keep buying. Thank you.

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Preferred solution: Just to be unsubscribe

User's recommendation: I just don’t need it any more

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