Lume
Lume Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lume has a 1.7 star rating from 461 reviews; 15% would likely recommend. Consumers are mostly dissatisfied and raise many Lume reviews focused on product defects and service.
Key Takeaways for Future Customers
- Many report spray cans fail; consider stick deodorant instead.
- Expect difficulty reaching live customer service for refunds or subscription changes.
- Watch for delayed or damaged shipments and errant charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about defective spray mechanisms and skin reactions.
- Poor customer service and hard-to-cancel subscriptions or auto-ship memberships.
- Frequent requests for refunds and slow resolution.
Positive Feedback
Some customers call it a great product and good product; a few had questions answered and repurchased. Sticks are noted to work better than sprays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lume has a 1.7 star rating from 461 reviews; 15% would likely recommend. Consumers are mostly dissatisfied and raise many Lume reviews focused on product defects and service.
Key Takeaways for Future Customers
- Many report spray cans fail; consider stick deodorant instead.
- Expect difficulty reaching live customer service for refunds or subscription changes.
- Watch for delayed or damaged shipments and errant charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about defective spray mechanisms and skin reactions.
- Poor customer service and hard-to-cancel subscriptions or auto-ship memberships.
- Frequent requests for refunds and slow resolution.
Positive Feedback
Some customers call it a great product and good product; a few had questions answered and repurchased. Sticks are noted to work better than sprays.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Tried the spray twice and never sprayed properly. Will not purchase again
The product did not spray came out as liquid. I tried it twice and figured I bought a defective one. I will not waste my money again.
User's recommendation: Don’t buy the spray lume
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Windham Center, Maine
Question on product ordered
Never got a call. Just wanted to know if the trees are connected to each other. Please help with my question.
- Just want answers
- No human person to answer the phones
User's recommendation: Not at this time. Need answer to my question
Philadelphia, Pennsylvania
Deodorant won't spray
- The lume spray bottle doesn't work.
- They want a replacement bottle and have the barcode but no receipt.
- They tried to call but no one answered.
I bought a lume spray bottle and it doesn't work. I push the button down, and it won't spray.
So I wanted to see if I could get a replacement. I don't know what I did with the receipt, but I have the barcode on the bottle, and I'd appreciate another bottle. I could send you my email. I could send you my address.
I tried to call; nobody answers. Don't buy the spray.
- Cream works well
- Spray not so much
Preferred solution: Full refund
User's recommendation: Do don't buy the spray
Schaumburg, Illinois
Damaged shipment
It took over 12 days to get my shipment of deodorant spray and stick deodorant, and when it arrived, the box was crushed, causing the can to get punctured and all the spray leaked out.
- It works
- Damaged product
- Its too expensive
Preferred solution: Full refund
User's recommendation: At least replace the punctured can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCost to quanity
- There should be more product for the price paid.
- Far too much is left unusable at the end of the dispenser.
Not void of humor, not pissed. Just need you to know that for the price paid for smooth, solid whole deodorant, there should be more product, and far too much is left unusable at the end of the dispenser.
- Love the product
- Quantity for price
Bellingham, Washington
Unauthorized orders
You can't talk to a human, and they won't cancel a subscription. Do not buy from them unless you want a forever subscription.
- Have zero customer service
Preferred solution: Full refund
Port Charlotte, Florida
Problems with making orders EASY!
Cannot get verification code sent to my phone to complete my purchase! My phone number is correct as far as I can tell. This happens each time I order, and I have to check out as guest!!!
Springfield, Illinois
Deodorant spray dysfunction
Nothing happened. Im waiting for a response.
Im disabled and it is difficult for me to type. Dont make me text 100 characters.Please just let me talk to someone.
User's recommendation: Have a human to talk to.
Akron, Ohio
Broke out in itchy pain rash
- This stuff is toxic.
- I want my money back.
- Stop selling this product.
- I broke out in a rash and may need to see a doctor.
This stuff is toxic. I want my money back.
Stop selling this *** I am not usually sensitive to much, but I broke out in a rash that I may have to go see a doctor for. What the heck are you going to do about it?
User's recommendation: Do Not buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrake out
Big under arm brake out . I have to go to a dermatologist. I tryed to send a picture but it wouldn't let me upload it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mckinney, Texas
4 spray bottles and everyone of them stopped spraying
- Tried several phone numbers to contact the company; no success.
- One number answered then hung up; no contact with Lume deodorant, discouraging.
Tried calling the company with numerous phone number with no success, one of the numbers answer and hang up, no interaction with lume deodorant company and thats really discouraging so I will NO longer purchase your products
User's recommendation: Do not purchase the small spray bottles , the spray locks up and you waste money
Chicago, Illinois
Mando Body Deodorant canister stops spraying.
- After a few uses, the can would not spray; liquid dripped from the nozzle onto hands.
- More than half full but unusable; paid $15 at Walmart.
After a few applications, the canister would not spray effectively and liquid began to fizzle from the nozzle opening and drip liquid down from the base of the top. The liquid was all over my hands and dripped on the floor before I was able to catch it.
The can is more than half full but I cannot use it anymore. I spent $15 on this at Walmart.
User's recommendation: Don't purchase until they fix this problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage damage product
- No phone contact available.
- I sent pictures and order number.
- Spray tops faulty; three bottles.
- Please send prepaid return label for replacement.
Theres nowhere we could call you guys. This is unbelievable really really unbelievable.
OK I already sent you the pictures. I already sent you the order number OK and this keeps on going on with these spray tops OK the ones that you sent me that *** again are three bottles that you sent me from the last time come on please you know do something about the straight pot. I dont want you to Send me or give me a refund.
I want the three bottles again 646725****BALINDA 1126@***.com please send me a prepaid label so that way I can send it back to you. Dont send it to me through the email because I do not have a printer if you want those spray bottles back and you dont believe me.
Clovis, California
The product is not working
I bought a deodorant yesterday from the store because I've seen a lot of your commercials. I used it this morning. It hasn't even been 30 minutes and my armpits smell.
- Product at still smells good
- Product did not work for me oder is still present
Preferred solution: To find out why the product isn’t working for me. Do I need to be using a spray instead of a stick?
Pascoag, Rhode Island
All questions answered, and a new order was placed
Questions answered. problem resolved order placed
Theres no need to say anything further
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User's recommendation: I like the product, especially the wipes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order said delivered five days ago. No one emailed me back when inquired
A machine disconnected me! What happened to a real person?
My order was said to be delivered a week ago.
No one answered my emails. I will no longer encourage or purchase any Lume products.
- 100
Preferred solution: Full refund
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