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Lume

Lume

lumedeodorant.com
What is your customer experience with Lume?

Lume Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lume has 1.7 star rating based on 603 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Lume to a friend or colleague.

  • Rating Distribution
  • Pros: Great product, Good product, Never received.
    Cons: Poor customer service, Customer service is awful, Customer service is non existant.

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Media from reviews

Lume - Dissatisfied customer !!!' product doesn’t work at all
Lume - Customer serviceLume - Made a purchase at Walmart of a deodorant costing basically $15. It says that it’s...Lume deodorant staining clothingLume deodorant staining clothing - Image 2Lume - I was sent the wrong productLume - Defective solid deodorant
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Top Lume Reviews

Positive Review

"You keep on sending me stuff that I did not order.. please to stop"

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I just don't need any more, thanks. So please, unsubscribe me. I just wanted to try it once. It's really good. I told my family and friends about it. The wash...

Critical Review

"The can I purchased spewed the entire contents out the third time I used it. I have had no luck getting to anyone. I tried the help center and they wanted me to pay to use it I will just throw the ca."

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It didnt work. I liked it but too expensive to go down the drain! I liked the way it smelled and worked but its too hard to get anything done. User's...

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Jo T Reh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clanton, Alabama

The can I purchased spewed the entire contents out the third time I used it. I have had no luck getting to anyone. I tried the help center and they wanted me to pay to use it I will just throw the ca.

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It didnt work. I liked it but too expensive to go down the drain! I liked the way it smelled and worked but its too hard to get anything done.

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User's recommendation: Do I buy their products.

Resolved
Zissel Ric

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sao Paulo, Sao Paulo

Resolved: Cancel subscription

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Updated by user Apr 01, 2025

Company fixed the issue and I have been provided with apology. They canceled my subscription

Original review Mar 17, 2025

Cant reach a live body, I emailed last week to cancel my subscription ( that I didnt even know I had) I have tried calling and then today I received three more sticks of LUME deodorant. I now have four unopened boxes with three sticks in each and four new in the bath not including the one my wife and I are using. I guess Im going to have to call PayPal and tell them not to process any more orders.

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User's recommendation: By at Walmart or you will be put on a subscription list that never seems to end.

Younes Jvh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Dissatisfied customer !!!' product doesn’t work at all

Lume - Dissatisfied customer !!!' product doesn’t work at all
Contains 1 confidential file for company representatives

all the claims that Lumi makes regarding their product is false!! I have used Schmidt deodorant and many other aluminum free deodorant that work way better than this product. I will never buy this product again, absolute false advertising most of my friends in the Yoga community feel the same way!!!

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User's recommendation: DO NOT BUY LUMI. TRY SCHMITT OR HUMBLE DEOTORANT

Patricia D Yjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not receive my package that's why I'm reaching out to you

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I did not receive my package. What more detail do you want? Nobody is trying to reach out to me!

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Preferred solution: Deliver product or service ordered

Brittany J Iix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Horrible smell and caused me to get a yest rash

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I bought the product; it smelled so horrible that it was worse than B.O. smell and also caused me to get a yeast infection under my breasts, etc.

I also let my mother-in-law and 16-year-old daughter try it too. They agreed and made me trash it immediately. It was thick and funky too.

I don't recommend this ever to anyone. Worse than 0 stars.

View full review
Loss:
$50
Cons:
  • Yest invite
  • Gunky
  • Smells horrible

Preferred solution: Full refund

User's recommendation: Do not buy lume deodorant

Melina T Vkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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You cannot get any help. Inc.

Canceled orders, and they are still sending the order. Only text they have the wrong address, even though I updated it.

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Loss:
$32

Preferred solution: Full refund

User's recommendation: Stay Away

Tracy J Efc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jamestown, New York

Took my money and not even a confirmation email!

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Ok so I was hesitant to spend $40 on deodorant in the first place but I pulled the trigger and even subscribed to their auto replenishment program. This was 2 days ago.

Since then my credit card has been charged, theyre sent several selling emails but NO CONFIRMATION EMAIL.The website wont let me login I have no record of my purchase except for my credit card statement and they dont answer the phone. Pissed off customer right here!

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User's recommendation: Be aware- Lume has ZERO customer service. No idea about their products but so far I am EXTREMELY frustrated and if I ever receive my FOURTY DOLLARS worth of deodorant, I’ll be canceling whatever auto replenishment option I opted in for. SO FRUSTRATING!

Donalda Zzl

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Verified Reviewer
| map-marker Brookfield, Wisconsin

I like your product. But i was to stop having it sent automatically to me please cancel the for me.

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I'm having a problem, I'm receiving lume products without ordering anything. For some reason I keep getting orders sent to me.

I don't need any products now at this time. If for some reason I'm on a reordering ever 3 months I don't want that I want to cancel any up coming orders.

Please remove me from any reordering every several months. Renée Gorton

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Jaray Bge

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Verified Reviewer
| map-marker Oxon Hill, Maryland

Have not received product

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I didn't receive an email confirmation 3 days after placing my order. I spoke with a representative that informed me my email was incorrect in the system.

Once that was fixed, I received the confirmation and delivery date. That was on February 13.

Today is the 18th and I have been tracking my package almost a week now and it says delivery next day. I would like to receive the product or receive a refund.

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Peg C Xfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel subscription

I no longer need Lume deodorant. Please cancel my subscription.

Thank you. This company has great products, and I highly recommend them!

View full review
Pros:
  • Works great

Preferred solution: I would like to cancel my subscription.

User's recommendation: Do not hesitate to purchase

Linda M Tlk

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Verified Reviewer

Defective product

The sprayer is defective on both cans. I would like to know what the problem is and would like to return the product.

I purchased it from Amazon, and they will not accept a return for health reasons.

Please advise. Regardless of where the item was purchased, it should meet proper standards, and this product does not.

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Loss:
$30
Pros:
  • Cream is a great product
Cons:
  • Spray cans spray a liquid stream which drips

Preferred solution: Full refund

User's recommendation: Do not purchase the spray deodorant as the nozzle spray comes out as a liquid stream.

Jaray Bge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxon Hill, Maryland

I have placed my order February 11. Each day I check the tracking it gives delivery the following day. This has been for a week. I didn't receive an email confirmationuntil 3 days later.

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I have checked the tracking since Feb. 13 and it gives delivery for the following day.

Today is the 18 and I'm still getting the next day delivery. I would like to receive the products or a refund.

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Ellen M Qkn

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Verified Reviewer

Charge to my acct

Charge on my account I did not order. The date is March 17.

I did not make this order! I would like a refund!

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Loss:
$27

Preferred solution: Full refund

Raysean Owr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have to stop my lume I have to much

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This is Judy L Bell my email is eaglelady1@***.com 93 green Barn rd Hudson Falls New york 12839 I don't want any more lume please I'm not angry I am asking to not send any more lume products yet until March or April Thank you Judy L Bell 1 51* *** **** I love your lume I have to much please call me

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Linda L H

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Verified Reviewer

I need asdistance

Hello, I need to talk to somebody. The box I received does not have a good scent. Please advise me on what I can do because it doesn't work for me.

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Loss:
$20

Preferred solution: Full refund

Edward A Wzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hephzibah, Georgia

Order top is off all of cream all in box

Contents of the box were loose, tops were off of the deodorant, cream all over the box, and there was nothing left in two.

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