Contact Lume Customer Service
Lume Phone Numbers and Emails
Customer Service Number:
-
(801) 477-7410
Customer Service:
-
(385) 220-5874For Text
Lume Emails:
Complaints/ Feedback
Customer Service
Media
Affiliates
Contact Information
Lume Website:
Lume Help Center:
Corporate Office Address:
Lume Deodorant, LLC
299 Main St Suite 1300, PMB 95814
Salt Lake City,
Utah
84111
United States
Other Info (opening hours):
Hours (CDT):
Monday - Friday: 8:00am - 6:00pm
Saturday: 10:00am - 2:00pm
Sunday: 12:00am - 17:00pm
Mailing Address:
75 Varick St., Floor 9,
New York, NY 10013
How Good is Lume's Customer Service?
Summary of Lume Customer Service Calls
3.2K
TOTAL
CALLS
CALLS
00:48
AVG CALL
DURATION
DURATION
1%
ISSUE
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lume?
Shipping and Delivery Question:
- “Package not delivered because of wrong zip code”
- “Wrong items shipped”
- “Missing order”
Request for Information Question:
- “Order & address assistance”
- “I have a question”
- “Customer assistance”
Product/ Service Question:
- “Damage product”
- “Lume deodorant isn't working like i was told and got a rash”
- “Product performance”
Activation/ Cancellation Question:
- “Cancel subscription”
- “You keep sending and charging for stuff when ive canceled”
- “Cancel 1 of my orders”
Payments and Charges Question:
- “To obtain discount”
- “Charges on my account”
- “I ordered one bundle of Lune on March 9 2024 for $41.32. You charged my bank account for five bundles. I need a refund for all but the original bundle”
Return/ Replace Question:
- “Need to return items”
- “Returning product”
- “Return with no order number”
Refund Question:
- “I want to refund on my product I have not received it”
- “Refund issues”
- “Refund”
Account Question:
- “I forgot to put discoubt code in”
- “Change subscriptions”
- “To find my order that was placed on Jan12 and paid from my bank account on Jan13”
Cards Question:
- “Not accepting my visa card”
- “Can't put my credit card in to the system”
- “Somebody stole my credit card”
Staff Question:
- “Customer service”
- “East parking lot lume evert michigan Tyler the manager was help'n me with a issue I had with a vape cart was n my Chevy blue truck seat reach in and took $20 I had on middle console how disgusting embarrassed for him. Money don't just disappear onCAM”
- “Need to speak to customer service”
Website/ Application Question:
- “Cannot place order on your website, need to verbally order”
- “Can't order on your website”
- “Your website keeps on rejecting my card. So I want to order my Mando starter pack over the phone instead”
Other Question:
- “Place a order”
- “Pissed Customer”
- “Stop an order”
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Lume