Contact Lume Customer Service
Lume Phone Numbers and Emails
Customer Service Number:
-
(801) 477-7410
Customer Service:
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(385) 220-5874For Text
Lume Emails:
How to Contact Lume Customer Service?
Most Popular Number:
| Total calls: 3 641 | Issues resolved: 24 | Last call: Mar 22, 2025 |
Lume Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lume Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lume is 8014777410. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Lume may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lume Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lume is 8014777410. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Lume may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.
People call Lume mainly because of request for information, product/ service, shipping and delivery.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Lume is support@lumedeodorant.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lume Website:
Lume Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (CDT):
Monday - Friday: 8:00am - 6:00pm
Saturday: 10:00am - 2:00pm
Sunday: 12:00am - 17:00pm
Mailing Address:
75 Varick St., Floor 9,
New York, NY 10013
Lume Customer Service Reviews
I'm having a problem, I'm receiving lume products without ordering anything. For some reason I keep getting orders sent to me.
I don't need any products now at this time. If for some reason I'm on a reordering ever 3 months I don't want that I want to cancel any up coming orders.
Please remove me from any reordering every several months. Renée Gorton
Online is useless. Customer service was texting.
I was happy with how quick they responded. I wish they would let you speak with a representative.
Didn't speak to know one, just the answer service. No human I would like all my orders canceled
Also they took money from my credit card, but still haven't gotten my order
Dissatisfied prospective customer.. couldn't get the information I was looking for in order to make sure that I would be satisfied with my acceptance of the product that I have been offered.
How Good is Lume's Customer Service?
Summary of Lume Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lume?
Shipping and Delivery Question:
- “Where is my order confirmation???”
- “I never received my order and they say my order was delivered on the 21st of February and I have not received my order”
- “Have not received my order.It was placed on the 5th What's supposed to get it on the 10th it is now the 15th Has already been paid for where is my order”
Request for Information Question:
- “I can't place an order”
- “Can I please talk to someone”
- “Getting information on lume.”
Product/ Service Question:
- “Faulty whole body deodorant -will not spray”
- “Products have NOT been delivered!”
- “Missing product”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel my subscription tand my last shipment I only received two deodorants, I want a refund of my purchase”
- “Cancel my subscription”
Return/ Replace Question:
- “Change bundle”
- “Replacement on body spray. It doesn't work”
- “Return product”
Payments and Charges Question:
- “Charge to my acct”
- “Won't accept my debit card”
- “You charge my credit card, didn't receive the, my order. And also cancel all the other , next orders”
Account Question:
- “Issue with subscription”
- “Subscription”
- “I want to continue altering my current subscription”
Refund Question:
- “Refund charges”
- “Refund”
- “Want my oder of mando or money back !”
Cards Question:
- “Not my credit card”
- “Credit card charges”
- “New card”
Staff Question:
- “Customer service”
- “East parking lot lume evert michigan Tyler the manager was help'n me with a issue I had with a vape cart was n my Chevy blue truck seat reach in and took $20 I had on middle console how disgusting embarrassed for him. Money don't just disappear onCAM”
- “Need to speak to customer service”
Website/ Application Question:
- “App issue”
- “Can't order on your website”
- “I just placed an order online and forgot to use by 15% off coupon”
Other Question:
- “Oder”
- “Order mixup”
- “To add to order”
Compare Lume Customer Service To
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