Lume
Reviews and Complaints
Pascoag, Rhode Island
Have not been able to speak with someone yet
Was told to leave a message and my email address.
Customer service requires actually communicating with a real life representative!
Saint Petersburg, Florida
The invisible spray 3.6oz, — 8 50056 ****8 7 empty itself in the sink
- You never called me to talk about the problem.
- The can leaks when laid down; I only use the sticks, and my husband ordered the sprays.
You never called me to talk about the problem. Lay the can down and it leaks all over the counter.
I know I should just throw all of it out. I do like the sticks. My husband ordered the sprays.
Dont know why. All I use are the sticks and they work.
Preferred solution: Exchange the sprays for smooth, solid, clean deodorant
User's recommendation: only by the whole body deodorant roll on sticks. They are clean and they work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive product.
- Product not received and no refund.
- No contact information or response from the seller.
Have not received product, nor gotten any money back. Haven't heard anything from them.
Would like to either get my product I ordered or get my money back. There is no number for me to contact them. I don't know how to contact them online. I'm done.
Why does this have to be 100 symbols long? I don't understand.
I sated my complaint. That should be good enough.
User's recommendation: Don't use this company. They take your money but don't send you the product you ordered.
Stockton, California
Cancel my LUME Subscription
Nice product. But I do not need nor want an automatic shipment of Lume products. I don't need to say a lot.
User's recommendation: Nice fragrance. Try it yourself!
Stockton, California
Cancel my LUME Subscription
I need to cancel my Lume subscription. Why is it so difficult to accomplish this request? Please cancel my Lume subscription.
Preferred solution: Cancellation of my LUME Subscription!?0
Winston Salem, North Carolina
Will not answer phone calls!!!!!!!!
Like the product hate their customers service because they want get on phone? And on line is no help!!!
Tucson, Arizona
Defective product - can’t get spray deodorant to actually spray
- Provide access to a live phone representative.
- Improve QA so spray products actually spray and nozzle requires less pressure.
To improve:
1) please give access to a live representative by phone.
2) increase quality assurance department. Make sure spray products actually spray!
3) take spray nozzle easier to use and require less pressure. People with arthritis, carpal tunnel, hand tremors, or neuropathy AND especially who are afflicted with all 4 need product that actually sprays and with nozzle that is easy to use.
User's recommendation: Don’t buy unless you can find access to a live person in case you get it home and it doesn’t work. I’m disabled and order online with home delivery, so I can’t return it to the store, and I can’t afford to pay for things that don’t work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefected order
- -Request immediate live agent call.
- -They like the products but have concerns.
- -Will escalate if no callback within 24hrs CST; Holly Gordon 773.732.0264.
I've already sent a lengthy email.and I will not repeat again in this manner. I need a call to speak with a live agent immediately.
I actually love your products however after this experience I have legitimate concerns.
If no callback received within 24hrs CST I will escalate higher. Holly Gordon 773.732.0264
Preferred solution: Replacement of defected items two cans (large size) feminine spray cans
Danville, Illinois
Faulty spray cans
My spray cans did not work The product turned to foam and emptied the cans.
I contacted Lume a while back, I never got a response.
User's recommendation: Deodorant is great. The spray cans malfunction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Spray can doesn’t spray
- Need a live representative, not a cut-off recording.
- I requested a callback and left my contact.
- Not sure my callback was recorded.
To do better—actually answer the phone—and with a live customer service representative. Don't just have a recorded voice that cuts off, then the line goes silent.
I requested a callback and left my name and number, but don't know if that was actually recorded.
Very frustrating! Very poor way to have customer service since there doesn't appear to have been any actual service.
- Spray bottles are defective does not spray
- No telephone contact with live customer support
Preferred solution: Someone to tell me how to make can spray. Replacement with a can that works (soft powder). A call back from a live representative. Can’t find receipt so I don’t know cost - purchased from Walmart online as I am disabled and housebound.
User's recommendation: Avoid spray deodorant product
Chicago, Illinois
Can’t cancel subscription
- Cancel subscription for a year, still active.
- No one answers calls; no contact number.
- Bank won’t cancel payments; no products received.
I have been reaching out for a year to cancel my subscription and no in returns my calls no one cancels the subscription and there is no contact number!!! My bank wont cancel the payments and I never receive the products!!!
- Never receive orders
- No customer service keep charging my bank
Preferred solution: Full refund
User's recommendation: Not worth it at all!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerErrant charge
I couldn't connect with anyone. I have a charge on my account. I haven't ordered anything from Lumi for months.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get 4 cans to spray
- -Call could not be completed via service site.
- -Eight cans bought; the first four won't spray.
- -The original two cans, bought months ago, worked.
Call cant be completed even though it was direct through your customer service site. I bought 8 cans the first four are impossible to get spray out.
The. First 2 original ones I bought several months ago worked fine.
None of these four are working. I hate to open the next 4 to be further disappointed
User's recommendation: Don’t buy from a company with impossible ways to communicate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
I did not receive my order. It was billed to my credit card on 11-10-2025. My phone was broken, so I couldn't get the email.
Preferred solution: Deliver product or service ordered
Trenton, New Jersey
Deodorant stopped working. Might be this particular batch
Stopped working. O other batches have worked fine and lasted for more than one overnight when traveling.
This particular batch doesnt work at all in a few hours. I start to have odor
- Other batches worked fine
- Did formula change
Preferred solution: Full refund
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Same thing is happening with the 4 small cans I purchased, I wasted over $20.00 and I’m not happy about this, I purchased two and had spray issues so I threw those two away and purchased two more and the same thing is happening, I just read numerous reviews regarding the same issue so what is the company doing conning people because I know I’m not the only one complaining about this